0 ratings
Item #:
170494718
CRM― customers are there Best solution Tankobon Hardcover – July 1, 2001
Item #:
170494718
MYR 112
Price Details
Excluding Shipping & Custom charges ( Shipping and custom charges will be calculated on checkout )
*All items will import from JP
0 ratings
Tuliskan ulasan
Kehabisan Stok
Diimport dari kedai Japan
Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
Our Top Logistics Partners
企業能力の根幹をなすCRMの、まさに決定版となる1冊である。
Fast
Shipping
Free
Return*
Secure Packaging
100% Original Products
PCI DSS Compliance
ISO 27001 Certified
Note: Step Down Voltage Transformer required for using electronics products of Jepun store (100 V). Recommended power converters Beli Sekarang.
What Stands Out
Durable Hardcover
The Tankobon hardcover ensures longevity and durability, making it ideal for frequent use while protecting your valuable information, unlike standard paperbacks that wear out easily.
Comprehensive CRM Insights
This book provides in-depth strategies and insights into effective customer relationship management, offering practical solutions that help businesses enhance customer satisfaction and retention, addressing common CRM challenges.
Enhanced Learning Experience
With its engaging content and practical examples, the book facilitates an exceptional learning experience for readers, ensuring they effectively apply CRM strategies in real-world business scenarios.
Maklumat produk
| Publisher | u6771u6d0bu7d4cu6e08u65b0u5831u793e (July 1, 2001) |
| Publication date | July 1, 2001 |
| Language | Japanese |
| Tankobon Hardcover | 389 pages |
| ISBN-10 | 4492554297 |
| ISBN-13 | 978-4492554296 |
| Item Weight | 1.5 lbs (680 grams) |
Who Should Buy?
-
Business Owners
Ideal for small to medium business owners looking to improve customer interactions and retain loyal clients effectively.
-
Sales Professionals
Sales professionals can benefit from insights on managing customer relationships and increasing sales productivity through CRM strategies.
-
Marketing Teams
Marketing teams will find value in understanding customer behaviors and segmentation for tailored marketing campaigns using CRM insights.
-
Casual Users
Individuals seeking basic customer contact management may find it overly complex compared to simpler tools available.
PENERANGAN PRODUK
CRM― customers are there Best solution Tankobon Hardcover – July 1, 2001
Ada sebarang Pertanyaan? Berbual dengan kami
Soalan & Jawapan Pelanggan
-
soalan:
Bagaimana untuk Membeli-belah CRM― customers are there Best solution Tankobon H Dalam Talian Dari Ubuy?
jawab: Sangat mudah untuk membeli-belah CRM― customers are there Best solution Tankobon H dalam talian daripada Ubuy.. Anda hanya perlu mencari produk, pilih kaedah penghantaran anda semasa mendaftar keluar dan hantar ke lokasi anda. -
soalan:
Adakah CRM― customers are there Best solution Tankobon H Tersedia untuk Beli-belah Dalam Talian dalam Malaysia?
jawab: Ya, di Ubuy Malaysia produk ini tersedia untuk anda membeli-belah pada harga yang berpatutan.. CRM― customers are there Best solution Tankobon H tidak tersedia secara tempatan tetapi anda boleh mempercayai kami dengan perkhidmatan penghantaran ekspres kami. -
soalan:
Berapa lama masa yang diperlukan untuk mendapatkan produk selepas membuat pesanan?
jawab: Masa penghantaran produk pesanan anda berbeza mengikut apa yang anda pesan dan kaedah penghantaran yang anda pilih.. Anggaran masa penghantaran dinyatakan semasa proses daftar keluar, jadi berhati-hati semasa membeli-belah.
村山 徹 Editorial Review
**** The book "CRM―Best Solution" offers readers a profound exploration of customer relationship management beyond mere IT implementation, positioning it as a strategic approach to restructuring relationships with customers. It emphasizes the critical importance of turning customer data into meaningful insights and propagating a CRM-oriented mindset throughout the organization. Despite being initially published in 2001, the concepts presented remain relevant, highlighting a gap between what is ideal in CRM practices and the actual implementation in many organizations. The author outlines a model Consisting of four layers: customer strategy, customer insights, business processes, and solutions. This structured framework is insightful, yet it's noted that very few companies successfully implement such strategic layers. The book stresses the foundational knowledge necessary for effective CRM practices, providing questions for readers to assess their own CRM readiness. It becomes evident that many businesses struggle with basic customer knowledge, indicating a need for improved CRM strategies. One of the standout features is the author's candid acknowledgment of the practical challenges that arise when implementing CRM strategies, including internal resistance and motivation issues. This realism is appreciated by readers who have faced similar obstacles in their professional journeys. Additionally, the text discusses the Pros and Cons of IT solutions in CRM, providing a balanced view that recognizes both capabilities and limitations. Readers across various levels of understanding find the book beneficial, although some note that it can be challenging at times. While it serves as a rich resource for practitioners in CRM and business management, it also provides foundational insights for those new to the field. Many have expressed regret for not having encountered this book earlier in their careers, recognizing its potential to streamline their understanding and application of CRM principles. Overall, this book has been praised for its depth, practical insights, and timeless relevance–making it a valuable read, especially for executives and aspiring leaders in the business world. **
Customer Reviews & Ratings
1 rating pelanggan
-
5 bintang
100%
-
4 bintang
0%
-
3 bintang
0%
-
2 bintang
0%
-
1 bintang
0%
Ulas Produk Ini
Kongsikan pandangan anda dengan pelanggan lain
Kebaikan
- Offers a strategic perspective on CRM beyond IT.
- Provides structured frameworks for understanding CRM layers.
- Relevant insights despite being published over two decades ago.
- Addresses practical challenges in CRM implementation.
- Balanced view on IT solutions in CRM.
- Serves both as a reference for experienced practitioners and an accessible entry point for newcomers.
Keburukan
- Some readers may find it challenging or dense.
Product Price History
Maklumat penting
- Pengehadan: Untuk produk penghantaran antarabangsa, harap maklum bahawa sebarang jaminan pengeluar mungkin tidak sah; pilihan perkhidmatan pengeluar mungkin tidak tersedia; manual produk, arahan, dan amaran keselamatan mungkin tidak dalam bahasa negara destinasi; produk-produk (dan bahan-bahan berkaitannya) mungkin tidak direka selaras dengan standard negara destinasi, spesifikasi, dan syarat pelabelan; dan produk-produk itu mungkin tidak mematuhi kepada voltan negara destinasi dan lain-lain standard elektrik (memerlukan penggunaan adaptor atau penukar aliran jika perlu). Penerima adalah bertanggungjawab untuk memastikan bahawa produk itu boleh diimport selaras dengan undang-undang negara destinasi. Apabila memesan dari Ubuy atau pihak afiliasinya, si penerima adalah merupakan pengimport dalam rekod dan mesti mematuhi kepada semua undang-undang dan peraturan negara destinasi.
- Bukan semua produk yang tersenarai di Ubuy adalah untuk dijual, kerana Ubuy adalah enjin carian global. Produk-produk adalah tertakluk kepada peraturan eksport/perdagangan.
Currently unavailable.
We don't know when or if this item will be back in stock.
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Our Top Logistics Partners
Fastest cross-border delivery
Ciri & Faedah
- Comprehensive guide to enhancing CRM activities.
- Addresses common CRM challenges faced by businesses.
- Introduces a structured CRM model to optimize customer relationships.
- Includes updated strategies on customer segmentation and value delivery.
- Incorporates new concepts like LTV and timing segmentation.
- An essential resource for navigating today’s diverse customer needs.
Ubuy Assurance
Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.