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Item #:
75578960
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
Item #:
75578960
MYR 55
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Pesan sekarang dan dapatkannya lebih kurang pada Rabu, Julai 08
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What Stands Out
Expert Insight
Gain practical strategies and insights from industry experts to enhance customer service delivery and create memorable experiences for clients.
Updated Content
The third edition includes the latest trends and techniques in customer service, ensuring relevance and effectiveness in today’s competitive market.
Actionable Techniques
Offers actionable techniques and real-world examples for immediate implementation, empowering teams to drive exceptional service and customer loyalty.
Maklumat produk
- Learn to deliver exceptional customer service with tips and tricks from service guru Michael Heppell
- Discover techniques to delight customers, win more business, and boost your online reputation
- Over a dozen brand new techniques included in this 3rd edition of the bestselling guide
- Create magic moments that get you noticed, remembered, referred, and reviewed
- Implement high impact, low investment strategies to make your business stand out
- Achieve 5 Star Service and succeed in every aspect of your business
| Berat item | 1 lbs (450 gram) |
Who Should Buy?
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Customer Service Managers
Ideal for managers aiming to elevate service levels and train their teams effectively to deliver exceptional experiences.
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Pemilik Perniagaan
Useful for small to mid-sized business owners seeking to enhance customer satisfaction and loyalty through service improvements.
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Training Professionals
Beneficial for trainers looking to develop comprehensive customer service programs and methodologies for diverse organizations.
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Technical Experts
Those focused on technical skills may find less relevance in customer service strategies and concepts presented here.
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Pembaca Santai
Individuals seeking light reading or entertainment may not appreciate the detailed, structured approach to customer service.
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Eksekutif Korporat
High-level executives may require more advanced strategic insights beyond the fundamental customer service focus of this book.
PENERANGAN PRODUK
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
About This Item
Introducing "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" Are you looking to take your customer service skills to the next level? Look no further than "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback." This comprehensive guide is your key to unlocking the secrets of providing top-notch customer service that will leave your customers coming back for more. In this 3rd edition, you'll find the latest strategies, techniques, and tips for delivering exceptional customer service. Whether you're a seasoned professional or just starting out in the customer service industry, this book has something for everyone. Learn from the best in the business as they share their insights and experiences on how to exceed customer expectations. From building strong customer relationships to resolving conflicts with grace, this book covers it all.
Discover how to create a culture of customer service excellence within your organization and gain a competitive edge in today's market. This book also serves as a valuable resource for customer service managers and trainers. Equip your team with the skills they need to provide excellent customer service and boost customer satisfaction. With practical advice and real-life examples, this book will help your team deliver exceptional service that sets your organization apart from the competition. Don't miss out on the opportunity to enhance your customer service skills and create a memorable customer experience.
Order your copy of "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" today and start delivering five-star service that will leave a lasting impression on your customers.
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Soalan & Jawapan Pelanggan
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soalan: Bagaimana untuk Membeli-belah Five Star Service: How to deliver exceptional Dalam Talian Dari Ubuy?
jawab: Sangat mudah untuk membeli-belah Five Star Service: How to deliver exceptional dalam talian daripada Ubuy.. Anda hanya perlu mencari produk, pilih kaedah penghantaran anda semasa mendaftar keluar dan hantar ke lokasi anda. -
soalan: Adakah Five Star Service: How to deliver exceptional Tersedia untuk Beli-belah Dalam Talian dalam Malaysia?
jawab: Ya, di Ubuy Malaysia produk ini tersedia untuk anda membeli-belah pada harga yang berpatutan.. Five Star Service: How to deliver exceptional tidak tersedia secara tempatan tetapi anda boleh mempercayai kami dengan perkhidmatan penghantaran ekspres kami. -
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Brands & Corporate Identity Editorial Review
The "Five Star Service: How to deliver exceptional customer service" book is highly recommended for individuals and businesses looking to enhance their customer service skills. The book provides valuable ideas and insights that can be easily applied in everyday work life. It is particularly well-suited for the hotel industry, but the principles and examples provided can be beneficial for anyone working in a customer-facing role. The book is praised for its clear and engaging writing style, as well as its relatable stories and examples. It offers a fresh perspective on customer service and emphasizes the importance of creating fantastic customer experiences. The concepts presented, such as the "emotional bank," are applicable and practical. Overall, this book is highly recommended for those seeking to improve their customer service skills and create memorable experiences for their customers.
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Ulas Produk Ini
Kongsikan pandangan anda dengan pelanggan lain
Kebaikan
- Provides valuable ideas and insights
- Clear and engaging writing style
- Relatable stories and examples
- Applicable to various industries, especially the hotel industry
- Emphasizes the importance of creating fantastic customer experiences
Keburukan
- No negative feedback provided in the reviews.
Platform Trust & Buyer Confidence
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“The product received very good packaging & safe…Thank You”
16 June 2026 · via Trustpilot
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“Accurate delivery timing given”
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Youcef
Verified buyer
“Not madly expensive like I thought, and much quicker than promised.”
15 June 2026 · via Trustpilot
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Leila
Verified buyer
“Never dealt with Ubuy before, but everything worked out great. Seamless cross border purchasing and shipping. Thanks!”
6/7/2026 · via Trustpilot
KA
Kwame
Verified buyer
“The process was smooth, with clear communication and timelines. This was my 1st purchase and I am really impressed. I will definitely be coming back.”
12 June 2026 · via Trustpilot
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MYR 55
Pesan sekarang dan dapatkannya lebih kurang pada Rabu, Julai 08
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